Trust. It’s earned. I never expect or even want a new customer to blindly trust me. I want that opportunity to prove to you that we will always do the right thing. I will never sell you something that you don’t need. If there is a question about a part or service, I welcome the conversation about the severity of the damage/fault and why you need it now. I will also advise if we see a potential problem or a known Service Bulletin and how and when it should be addressed. NEVER will I sell or advise outside of YOUR best interest over profit, NEVER! When I establish a relationship with a customer to the level of friendship and trust, that is more rewarding to me than being any kind of money-rich. I do this for living, but I will not sell my soul for overt financial gain. My father gave me some advice that stuck with me when I took over the business from him all those years ago “If you always do the right thing at a fair price, you won’t get rich, but you can do this at a liveable level for a long time” It’s true, I’ve been doing this for over 30 years and I’m not rich financially, but what I have and how I live makes me feel like I am truly blessed and rich with friends and family. I’ve lasted a lot longer than most shops that have come and gone. Sometimes it’s tough and I don’t how I make it, but I promise to you and myself that I will always do right by you before I resort to deceptive practices. I will close my business before I ever consider that. There is a way to do this business honorably. I thank my Dad for that advice and for showing me how to be a true neighborhood businessman with integrity.
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